For any Hospitality Industry, Serving the guests and gaining their satisfaction is very mandatory. This serving includes not only the front office gestures but also the House keeping activities which are to be carried out to please the customers. House keeping activities not only helps in Customer satisfaction but also in the verge of Hotel’s development. There must be a provision to keep track of all activities which are taking place in an organization. This greatly helps the organization to keep a tab on its day to day activities towards the Guests.
Care Point module helps the organization to achieve all these on a single button click.
The Care Point module is designed to allocate the house keeping activities to the total number of housekeepers each day based on current guests’ in-house and expected arrivals/departures. Features include:
- Laundry Billing and House Keeping Inventory
- Complaints and suggestions monitoring and recording
- Maintaining a register for Lost/ Found articles
The Care Point module creates a cleaning schedule each day for each housekeeper based on the number of dirty rooms, estimated clean time per room, and number of housekeepers.
Features include:
- Automatically assign dirty rooms to housekeepers based on total cleaning time;
- Print daily cleaning schedule for each housekeeper;
- Guest requests can be scheduled.
- Monitoring the Complaint register so as to fulfill Guest requests and thereby getting their satisfaction which is mandatory in the Hospitality Industry.
- Keeping track of the Lost/ Found articles thus preventing the Hotels from losing heavy money on lost articles.
The Care Point module provides historical reporting. It is possible to measure the performance of each housekeeper by tracking the estimated clean time and actual clean time, as well as variance. You can also track each time a room was cleaned and by whom. |
